At 1cinta, your privacy is not merely a legal obligation — it is our core commitment. This document clearly explains how we collect, use, store and protect your personal data as a member of our platform in Malaysia.
1cinta is fully committed to protecting the privacy and personal data of every member who trusts our platform. This Privacy Policy describes our practices in handling your personal information when you visit, register or use 1cinta's services at https://1cinta.top.
We understand that your trust is our most valuable asset. Every data-related decision is made with careful consideration and responsibility, always prioritising the interests of our members. This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and global data protection best practices.
By using the 1cinta platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to close your account.
1cinta only collects personal data that is necessary for legitimate and specific purposes. The following are the types of data we may collect from you:
| Data Category | Sample Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number, identity card image | Registration form, KYC process |
| Contact Data | Email address, mobile number, residential address | Registration form, profile updates |
| Financial Data | Bank account details, e-wallet numbers, deposit & withdrawal records | Transaction processing |
| Technical Data | IP address, device type, browser, operating system, session ID | Server logs, automatic cookies |
| Usage Data | Games played, total bets, transaction history, active time | In-platform activity |
| Communication Data | Live chat transcripts, support emails, feedback | Customer support interactions |
We do not collect sensitive data such as health information, political views, or religious beliefs unless required by applicable law. All data is collected lawfully, fairly, and transparently.
Your personal data is used by 1cinta solely for legitimate purposes, including:
1cinta processes your personal data on the following bases recognised under Malaysia's Personal Data Protection Act 2010:
You have the right to withdraw your consent at any time. However, withdrawal of consent will not affect the validity of any processing carried out prior to the withdrawal. In some cases, withdrawing consent may result in our inability to continue providing certain services to you.
1cinta does not sell, rent or disclose your personal data to third parties for their own marketing purposes. Your data may be shared in limited circumstances as follows:
In the event of a merger, acquisition or sale of 1cinta's business assets, members' personal data may be transferred to the new entity. You will be notified in advance of any material changes to the handling of your data in such situations.
Protecting your data is 1cinta's absolute priority. We implement comprehensive technical and organisational security measures to safeguard your personal data against unauthorised access, loss, misuse, or accidental disclosure.
Technical security measures we implement:
In the event of a material data breach that affects your rights and freedoms, 1cinta will notify you and the relevant authorities within the timeframe required by applicable law.
1cinta retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Active account data | Throughout the active account period | Ongoing service management |
| KYC & Identity Data | 5 years after account closure | AML & Legal Requirements |
| Financial transaction records | 7 years | Tax & financial compliance |
| Support communication logs | 3 years | Dispute resolution |
| Marketing & cookie data | Until consent is withdrawn | Consent-based |
| Technical server logs | 90 days | Security & debugging |
Upon expiry of the retention period, your personal data will be securely and permanently deleted or anonymised. Anonymised data can no longer be identified as belonging to you and may be used for analytical purposes without any time restriction.
Under Malaysia's Personal Data Protection Act 2010 and 1cinta's internal policies, you have the following rights regarding your personal data:
1cinta uses cookies and similar tracking technologies to enhance your experience on our platform, analyse traffic and ensure the security of your session.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the 1cinta platform. Session cookies are deleted automatically when you close your browser, while persistent cookies are stored for a set period.
The 1cinta platform works with a select group of third-party service providers to deliver a complete and secure gaming experience to our members. Each provider is chosen based on strict security and privacy standards.
All data shared with third-party providers is limited strictly to what is necessary for the relevant service. We do not permit third-party providers to use your data for their own purposes outside the scope of services provided to 1cinta.
1cinta reserves the right to amend, update or replace any part of this Privacy Policy at any time to reflect changes in our practices, new legal requirements or technological developments.
When material changes are made to this Privacy Policy, we will:
Your continued use of the 1cinta platform after the effective date of any amendments is considered your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the 1cinta Data Privacy Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 14 business days. For more complex cases involving data access or deletion requests, processing may take up to 30 business days. You will be kept informed of your request's progress throughout the process.
Every bit of data transmitted between your device and 1cinta's servers is protected by 256-bit SSL encryption — the same security standard used by major banks in Malaysia.
1cinta has never and will never sell, rent or share your personal data with third-party advertisers. Your data belongs to you — it is not a business commodity.
Our secure and integrated KYC process ensures that only verified members can access the platform, protecting you from identity fraud and unauthorised activity.
Our security infrastructure undergoes regular independent audits by third-party cybersecurity experts to ensure data protection standards remain up to date.
Through your account settings, you can manage communication preferences, withdraw marketing consent, request data access, or close your account — all within your own control.
Every data handling practice at 1cinta is designed and implemented in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards.
Request a complete copy of all personal data we hold about you within 30 working days. We will provide a comprehensive, easy-to-understand data report.
If your data is inaccurate or outdated, you have the right to request an immediate correction. Update your profile information directly via account settings or contact our support team.
Under certain circumstances, you may request the deletion of your personal data. Please note that some data may need to be retained to fulfil legal obligations.
You may object to the use of your data for direct marketing at any time. Your request will be processed promptly and without any negative impact on your account.
Receive your data in a structured, machine-readable format such as JSON or CSV, allowing you to transfer your information to another platform with ease if needed.
Ask us to restrict how your data is used while we process your correction or objection request — ensuring your data is not misused during the review process.